Lotus Mask Packing & Shipping Information

Most masks and statues will be shipped out within 24 hours of the order if ordered before 12 noon EST Monday through Friday. Lotus Masks uses UPS Ground to ship products weighing up to 90 pounds. Exceptions to the rule are larger masks or statues that need a crate or extra packaging to ensure they arrive safely. We do not ship on weekends.

Packing

We take utmost care in shipping and packing each item. It is so important to us that each item arrives whole and undamaged. We use corrugated cardboard boxes for all UPS deliveries. For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions. We use recycled shipping products whenever possible however the safety of the shipment is our top priority.  Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.

Shipping Rates

Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped and by the distance from our warehouse in Scituate, Rhode Island. You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes or you can email us; info@lotusmasks.com or call us 1-203-554-2385 for a shipping quote.

UPS standard ground shipping takes 2-7 days for delivery. We offer next day, 2 day, and 3 day air service from UPS. UPS does not deliver on Saturday unless specified in the "Special Instructions for Shipping" box during checkout. $12.50 will be manually added to your order for Saturday deliveries. If your order requires any special needs please make your request by emailing info@lotusmasks.com before or immediately after your order is placed. Someone will contact you to accommodate your request. There will be a surcharge that will be added to the shipment on statues sent to Alaska, Hawaii and Puerto Rico. For International Shipping please reference our international shipping section>>> For shipments over 150 pounds, we use a white glove, freight ground service. Insurance Lotus Masks packs each mask with care, and ships each package with full insurance. Tracking Numbers After your order and the pieces has been picked up by either UPS or TNT shipping we will email you the UPS or TNT tracking number to your email address to track your shipment's journey to your home.

African Tribal Mask

Pick up

If you would like to pick up your order in our warehouse in Scituate, Rhode Island location please email us at info@lotusmasks.com.  Lotus Masks will contact you after you have purchased your item to arrange a pick up time and date.

Damage

We take utmost care to insure that your mask is not damaged in shipping by packing each piece with care. However, no matter how perfectly a mask or sculpture is packed the journey from our warehouse to your home is out of our hands. If a sculpture has been damaged in shipping please notify Lotus Masks within 48 hours so that the proper insurance measures can be taken. Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company. Again, we take utmost care to make sure that any damage does not happen in the first place. In the event of a piece arriving damaged Lotus Masks will pay for the return shipping and you will not be charged any service charges.