Lotus Mask Packing & Shipping Information
Most masks and statues will be shipped out within 24 hours of the order if ordered before 12 noon EST Monday through Friday. Lotus Masks uses UPS Ground to ship products weighing up to 90 pounds. Exceptions to the rule are larger masks or statues that need a crate or extra packaging to ensure they arrive safely. We do not ship on weekends.
We take utmost care in shipping and packing each item. It is so important to us that each item arrives whole and undamaged. We use corrugated cardboard boxes for all UPS deliveries. For all freight deliveries, a wooden box is built to fit that individual sculptures' dimensions. We use recycled shipping products whenever possible however the safety of the shipment is our top priority. Handling and packaging are included in the shipping price for both UPS and Freight delivery charges.
Shipping rates are automatically calculated during checkout by the total size and weight of the items being shipped and by the distance from our warehouse in Scituate, Rhode Island. You can see the shipping costs by starting the checkout process and placing your address in the shipping address boxes or you can email us; firstname.lastname@example.org or call us 1-203-554-2385 for a shipping quote.
If you would like to pick up your order in our warehouse in Scituate, Rhode Island location please email us at email@example.com. Lotus Masks will contact you after you have purchased your item to arrange a pick up time and date.
We take utmost care to insure that your mask is not damaged in shipping by packing each piece with care. However, no matter how perfectly a mask or sculpture is packed the journey from our warehouse to your home is out of our hands. If a sculpture has been damaged in shipping please notify Lotus Masks within 48 hours so that the proper insurance measures can be taken. Be sure to keep all of the packaging materials which will be needed for inspection by the shipping company. Again, we take utmost care to make sure that any damage does not happen in the first place. In the event of a piece arriving damaged Lotus Masks will pay for the return shipping and you will not be charged any service charges.